I’m in tears. A bad haircut is one thing. That will grow back. But, a bad smile makeover? What do I do? I asked my dentist about porcelain veneers and he said he could do them. We did four veneers. They came back too bulky. I could tell that just by looking at them. He sent them back to the same lab, which surprised me. When they came back he didn’t let me peek at them first but did assure me he could make changes afterward, which wasn’t true. When he put them on they looked unnatural. Plus, even with the teeth whitening on the rest of the teeth the veneered teeth didn’t match the others. I’ve been calling the dentist to ask for a refund, but he isn’t returning my calls. Do you have any advice?
I’m guessing your dentist is a decent and friendly family dentist who was doing one of his first smile makeovers. All dentists have their early work, but regardless, they should stand behind it. If it’s not a beautiful smile makeover they need to re-do it— at their own expense.
However, beginners are still learning this. Yours made quite a few rookie mistakes. One, he probably sent your porcelain veneers to the same old lab which does his dental crowns. There’s a variety of skills among labs. Some can be great for one type of dentistry, but not another.
Secondly, he doesn’t seem to have heard of temporary try-in paste. This is a paste that allows cosmetic dentists to put the porcelain veneers on the patient so they can really get a fantastic look at them and decide what they think before permanently bonding them on.
Thirdly, you said they were very bulky. That makes me think that either he doesn’t understand how to create a beautiful aesthetic on veneers or he was using Lumineers, which is a brand often marketed to inexperienced dentists as being easy to place.
Finally, the number of veneers. Four? Really? Even the narrowest of smiles will need six veneers. Most need eight to ten. They’re not going to match the teeth whitening perfectly, which is why dentists know to treat all the teeth which are visible when you smile with veneers.
I’d go to another really good cosmetic dentist in your area and ask them to help you get a refund. Sometimes dentists are more willing to listen to their peers than a patient.
Finding a Great Cosmetic Dentist
You’ll want to look at the smile galleries of several cosmetic dentists in your area. If they don’t have a smile gallery, they don’t do much cosmetic dentistry and you’ll be back in the same position you were with your family dentist. Make sure you think their results are stunning. Also, call the office and ask that they’re actually the dentist’s work and not just stock photos he’s using to promote the procedure.
Next, check their reviews. Are they easy to work with? Did patients love the smile makeovers they received? If their reviews are only about general dentistry and not a significant amount on cosmetic procedures, ask the office how many smile makeovers he typically does. Make sure he (or she) is experienced.
Finally, make sure they’re willing to stand behind their work. Click here to take a look at Dr. Morgan’s “Beautiful Smile Guarantee“. If you don’t walk about with a smile you’re dying to show off, you didn’t get what you paid for.
This blog is brought to you by Dr. Michael Morgan.